Anansi, a pioneer in insurtech, is delighted to declare a strategic alliance with Despatch Cloud, a front-runner in the realm of eCommerce shipping and warehouse management solutions. This collaboration is set to revolutionise the eCommerce sector by offering a cohesive goods-in-transit insurance solution to Despatch Cloud’s extensive eCommerce clientele.
The digital commerce scene in the UK has seen a significant evolution, with online sales now making up over a third of the retail market. As the world gears up for the peak sales season, the increase in incidents of damaged and lost items is becoming a concern for retailers and consumers alike, highlighting the need for innovative insurance solutions to fill these gaps and enhance service offerings.
Retailers utilising Anansi’s services can now automatically safeguard their goods to their full retail value, sidestep tedious manual claim processes, and preserve their customer experience. Through this partnership, Anansi and Despatch Cloud are addressing the widespread issue of underinsurance or no insurance in the sector, with a shocking 90% of goods in transit falling into this category.
Megan Bingham-Walker, Co-founder & CEO of Anansi, commented, “We are thrilled to collaborate with Despatch Cloud. Embedding Anansi’s insurance directly into Despatch Cloud’s market-leading Shipping Management Software is a game-changer for the countless eCommerce businesses seeking comprehensive parcel insurance.”
Chris Jones, CCO of Despatch Cloud, stated, “Despatch Cloud is continually exploring innovative technologies to enhance the operations of our extensive network of eCommerce retailers. Anansi’s automated parcel insurance is poised to help retailers bolster their goods’ safety, financial well-being, and overall customer experience.”
Anansi stands as a unique embedded goods-in-transit insurance platform for retailers, distribution partners, and eCommerce merchants. It offers digital insurance seamlessly via an API or web application, allowing 3PLs, e-commerce platforms, and marketplaces to provide insurance directly to customers within their own interfaces. This $71 billion market’s only solution features automated sign-up, zero administration, and instant claims and payouts.
Anansi, co-founded by Megan Bingham-Walker and Ana Martins de Carvalho, arose from their personal experiences with outdated insurance models. Over the past year, Anansi has launched its premier insurance product with several logistics providers and collaborated with Wowcher to incorporate goods-in-transit insurance into its shipping process. Their products are backed by Arch Insurance International.
Despatch Cloud, established in 2015 by Matthew Dunne, stems from an in-depth knowledge of courier software and fulfilment requirements. In the past six years, they’ve seen significant growth, handling millions of parcel transactions monthly. Based in Yorkshire with a 250,000 sq. ft. facility, their focus on innovation, efficiency, and practical solutions distinguishes them.
2023 is set to be a transformative year for Despatch Cloud, aiming to disrupt global standards for online retailers. Their mission extends beyond providing a product; it’s about transforming operational efficiencies with a cost-effective, straightforward approach, supported by exceptional customer service.
Despatch Cloud extends an invitation to eCommerce businesses with ambition and vision to collaborate, as they are committed to delivering results, not just promises.