14 C
Sunday, June 23, 2024

Local bank tops satisfaction survey of British bank customers nine years in a row

Handelsbanken, the local relationship bank, was today rated top for customer satisfaction and loyalty for the ninth year running, in an independent survey of British banks’ personal and business customers*. 

Named Britain’s most admired bank, the 146-year-old bank with a branch in Chorley, has once again significantly outstripped its British banking competitors for both customer satisfaction and loyalty, and further improving its scores versus last year. This top rank is also a position Handelsbanken has enjoyed in its home country of Sweden since surveys began in 1989.

The survey – by European research institution EPSI Rating – confirms that Handelsbanken maintained its top rankings. The results build on the bank’s standing in the Government-backed Business Banking Insight survey (BBI), where Handelsbanken was ranked top by its SME customers***. Run by the British Chambers of Commerce and the Federation of Small Businesses, the BBI survey found that Handelsbanken’s SME customers were more willing than customers of their competitors to recommend their bank.

As well as the Chorley branch, Handelsbanken now serves individual and corporate customers in another 207 communities throughout the UK. The Bank puts customer satisfaction first, and believes local branches are best-placed to make all decisions relating to their customers. Chorley branch staff have full power to advise customers and agree individual product terms and pricing, free from targets or bonus incentives.

Julia Monks, manager of Handelsbanken’s Chorley branch commented: “Customer Satisfaction is one of our key focus areas. We’re really committed to providing high standards and care for all our customers and are delighted that the EPSI survey has confirmed that Handelsbanken has the most satisfied corporate and individual customers in Britain for the ninth year running.”Handelsbanken today also published its latest (Q3) financial results, revealing that net lending to UK households rose by 11% (to £6.2bn) in the last 12 months. The Bank also extended net lending to UK businesses by a further 11%, to £12.4bn in total.

Handelsbanken’s group results also reaffirm its exceptionally strong capital and liquidity positions, and low credit loss ratios, which have earned it amongst the highest credit ratings of any international bank.  In September 2017, the Bank was named the third safest commercial bank in the world, by Global Finance magazine. 

The Swedish-headquartered bank operates over 800 branches in more than 20 countries worldwide. 

A team of 4 bankers serves customers in Chorley, drawing on a combined 90 years of banking experience. Businesses and individuals can contact the branch by calling 01257 241330 or by visiting 1st Floor Chatsworth House, Ackhurst Business Park, Foxhole Road, Chorley, PR7 1NW.  



Pendle Festival of Culture comes to Nelson next weekend

A family fun day bringing Pendle’s diverse communities together...

Sustainable solutions to enhance your business

You may be looking for ways to boost your...

Beat the Summer Heat With These 5 Unique St. Louis Experiences

St. Louis summers are notorious. You've got the high...

The real cost of owning a car

Owning a car can be liberating. It offers freedom...

Subscribe to our newsletter

Business Lancashire will use the information you provide on this form to be in touch with you and to provide updates and marketing.

Don't miss

Best Betting Sites UK for June 2024

It isn't an understatement when we say that the...

Five effective PR strategies for care home providers revealed

In the competitive social care landscape, care home providers...

Why are Chinese Cooking Knives so Big?

You may have heard about the Chinese cooking knives...

Jigsaw Conferences Ltd to Participate in Housing 2024 Manchester

Presenting 24/7 Emergency Accommodation Solutions at Premier Housing Event Jigsaw...

More News

Lancaster shop worker fined for selling vape to underage girl

A man working in a Lancaster vape shop has been fined £916 for selling a disposable flavoured vape to a teenager without asking for...

One in three businesses in Lancashire fail test knife purchases

Trading Standards revealed that one in three Lancashire businesses failed their test purchases for knife sales. Operation Sceptre, an operation focusing on knife crime, involved...

Five Preston stores fail underage knife sales test

Five out of eight traders in Preston have failed a knives test purchase set up by Trading Standards officers and police. Young volunteers from across...