CMAC Group, the UK’s fastest growing managed ground transport and accommodation specialist, has appointed Jason Hilton as Head of Account Management. Reporting into the Director of Commercial, Ashley Seed, who is based in CMAC’s Accrington office, Jason will be responsible for implementing CMAC’s growth and retention strategies for existing customers in the public and private sectors including rail, aviation, onward travel, and travel management.
Jason brings over 20 years’ senior experience in industries such as travel and healthcare to his new role. Prior to joining CMAC, Jason managed multi-million-pound client relationships as Retention Director at Health Management Ltd. Earlier in his career, Jason held commercial and operational positions in ITC Travel Group, Red Sea Holidays and The Co-operative Group.
“Jason has extensive experience in leading businesses, both operationally & commercially, which will be invaluable in building strategic relationships with our clients as we continue our expansion in the UK and overseas,” said Neil Micklewhite, Chief Operations Officer at CMAC Group.
“CMAC’s growth strategy is underpinned by our commitment to helping clients resolve their challenges and deliver a great travel experience at the same time as offering value for money,” explained Micklethwaite. “It’s driven by our “people first plus technology” approach to providing our global network with innovative, easy-to-use technology products that enhance the travel experience for customers and digital bookers.”
Micklethwaite continued, “CMAC’s ability to deliver positive customer experiences has been key to securing the customer loyalty which is one of the defining factors in our success. Our customers know they can trust CMAC to deliver exceptional quality service, especially in the most challenging circumstances.”
“CMAC’s commitment to customer service was recognised in 2021 with the prestigious Gold Investor in Customer Award but we’re not content to rest on our laurels. Jason’s expertise, and proven success, in improving customer satisfaction and retention, will enhance the service we offer our clients and play an important part in CMAC’s retention and growth activities in 2023 and beyond.”
