Bespoke International Group, the esteemed experts in outsourced and managed customer services, have announced impressive growth in staff count, revenue, and profit for the fiscal year 2022/23.
As they mark their fourth anniversary, this enterprise offers comprehensive omni-channel support solutions to businesses in the United Kingdom and across the globe. Situated in their purpose-built operational call centre in Durban, South Africa, their dedicated teams cater to the demands of partner organisations, efficiently addressing and resolving queries to enhance customer satisfaction and foster loyalty.
Mark Thomason, the visionary Group CEO and founder of Bespoke, is a pioneer in the outsourcing industry in South Africa. Amidst the jubilant celebrations of their fourth year, he took a moment to reflect on yet another year of remarkable progress.
“I am pleased to present another set of robust financial outcomes for this year. For the fourth consecutive year, we have sustained significant year-on-year expansion, with a 50% surge in billable staff count. The impetus behind this growth has been the onboarding of four new clients within the initial five months of 2023, with additional brands expected to follow suit later this year.”
Bespoke’s reputation as a trusted partner in the Retail and Energy sectors enables them to harmonise growth with investment. “Our stakeholders continue to invest in our enterprise, facilitating advancements in infrastructure, technology, and management to refine our client proposition,” Mark added. “We possess a remarkable ability to swiftly adapt and scale our operations to meet the diverse needs of our clients. The combination of our ambition and the investment we receive ensures that we can sustain this momentum well into the future.”
The ongoing success of Bespoke not only contributes to the growth and progress of outsourcing in South Africa but also reinforces its position as one of the world’s premier outsourcing destinations. Additionally, Bespoke boasts a proficient senior team based in the United Kingdom, providing invaluable face-to-face consultations during the onboarding process.
To discover more about the remarkable services offered by Bespoke International Group, please visit their website at www.bespokeinternationalgroup.com or contact Keith Shanks, the Sales Director, via email at [email protected].