Bespoke International Group Achieves Remarkable Growth Fueled by the Thriving U.K. Energy Sector

The dynamic U.K. energy sector is proving to be a catalyst for substantial growth at Bespoke International Group, a renowned provider of omni-channel outsourcing and managed customer services. The company has strategically incorporated multiple energy brands into its portfolio, offering a diverse range of sales and customer service solutions. A combination of organic expansion and new business ventures has propelled Bespoke’s remarkable success throughout 2023.

Founded in 2018, Bespoke International Group has emerged as a prominent partner for the energy sector, armed with the expertise and capabilities necessary to assist energy clients in retaining customers, enhancing their overall customer experience, and optimising revenue collection.

Operating from a purpose-built contact center located in Durban, South Africa, the company has experienced a surge in demand for industry-specific services, including the scheduling of smart meter appointments and revenue assurance.

Reflecting on recent achievements and the current demands of the energy market, Sales Director Keith Shanks remarked, “Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the U.K. utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.

“Bespoke International Group are also delivering vital support with revenue assurance. Our teams are experts at collecting arrears before they become a crystalised debt.

Bespoke is skilled in negotiating manageable payment plans, acting with the utmost empathy especially when dealing with vulnerable customers. The market has recognised that sustained activity in this area is vital to prevent debt from becoming entrenched. Bespoke has c.100 specialists delivering these services to its clients.”

In the upcoming months, Bespoke International Group is poised to further expand its client base within the energy sector. The company is actively seeking partnerships with businesses in need of specialised sector-specific services. Notably, the company maintains a senior team based in the U.K. capable of supporting the South African operations, providing valuable face-to-face consultations both during the onboarding process and on an ongoing basis.

To delve deeper into Bespoke International Group and explore the comprehensive services it offers to the energy sector, please visit or reach out to Keith Shanks, Sales Director, at [email protected].

Sam Allcock
Sam Allcock
Sam Allcock is a highly regarded digital entrepreneur with over 20 years’ experience in online marketing for some of the World’s biggest brands. He has extensive knowledge and experience in SEO and digital marketing. He is based in Cheshire but has an interest in all things going on in the North West and enjoys contributing local news to the site.


Police urge two potential witnesses to come forward

Police are asking for help to identify two men...

Drug drivers told ‘get help or get caught’ this Christmas

A new campaign urging drug drivers to 'get help...

West Indies v England 2nd ODI: Preview, team news and how to watch

The State of Play Having endured a torrid Cricket World...

A PT shares the 5 exercises you should be doing this Christmas

A fitness guru spills the beans on the TOP...

Subscribe to our newsletter

Business Lancashire will use the information you provide on this form to be in touch with you and to provide updates and marketing.

Don't miss

Cornwall at the Forefront of England’s Green Energy Movement

A new study indicates that Cornwall's households lead England...

Australia off-spinner Nathan Lyon to play county cricket for Lancashire in 2024

Australia off-spinner Nathan Lyon will join Lancashire for the...

Best Christmas Gift Ideas for Men

With Christmas just around the corner, what better time...

More News

Sends signs with an advanced AML screening provider Sumsub 

Electronic Money Institution Sends now partners with Sumsub, the leading verification platform for monitoring fraud. This cooperation reduces fraud and verification hurdles and makes...

AMD Design Award 2023: Illuminating Sustainable Creativity and Innovation

The AMD Design Award 2023 contest, designed for CG and media artists and creative students, has culminated, unveiling its winners. Focused on promoting sustainable development...

Exploring Global Identity Theft and Regional Responses: An Analysis by 3D Chess Media

3D Chess Media explores the escalating global issue of identity theft and how different regions are developing tailored responses to this challenge. As digitisation and...