The dynamic U.K. energy sector is proving to be a catalyst for substantial growth at Bespoke International Group, a renowned provider of omni-channel outsourcing and managed customer services. The company has strategically incorporated multiple energy brands into its portfolio, offering a diverse range of sales and customer service solutions. A combination of organic expansion and new business ventures has propelled Bespoke’s remarkable success throughout 2023.
Founded in 2018, Bespoke International Group has emerged as a prominent partner for the energy sector, armed with the expertise and capabilities necessary to assist energy clients in retaining customers, enhancing their overall customer experience, and optimising revenue collection.
Operating from a purpose-built contact center located in Durban, South Africa, the company has experienced a surge in demand for industry-specific services, including the scheduling of smart meter appointments and revenue assurance.
Reflecting on recent achievements and the current demands of the energy market, Sales Director Keith Shanks remarked, “Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the U.K. utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.
“Bespoke International Group are also delivering vital support with revenue assurance. Our teams are experts at collecting arrears before they become a crystalised debt.
In the upcoming months, Bespoke International Group is poised to further expand its client base within the energy sector. The company is actively seeking partnerships with businesses in need of specialised sector-specific services. Notably, the company maintains a senior team based in the U.K. capable of supporting the South African operations, providing valuable face-to-face consultations both during the onboarding process and on an ongoing basis.
To delve deeper into Bespoke International Group and explore the comprehensive services it offers to the energy sector, please visit www.bespokeinternationalgroup.com or reach out to Keith Shanks, Sales Director, at [email protected].