Dash Couriers Wiltshire Ltd, a leading delivery company based in Swindon, has voiced concerns over the industry’s consistent issues with reliability.
Helmed by Darren and Shani Moore, with Shani recently honoured as Female Entrepreneur of the Year 2023 by Great British Expos, Dash Couriers marks its fourth successful year in business.
With over 25 years of expertise, the company specialises in same-day and time-sensitive freight movements across the UK. Their dedication was recently recognised with a bronze award for The NCDA Independent Courier of the Year 2024 at the National Courier and Despatch Association Awards.
Darren Moore, co-founder of Dash Couriers, stated: “In an industry where service levels frequently fall short, we prioritise driver welfare and accountability as core values, distinguishing ourselves from competitors.
“This dedication has allowed us to fill a gap in the market by delivering exceptional customer service. Our success is largely attributed to our fantastic team of dedicated drivers, who are committed to our mission.”
Recent data highlights the industry’s shortcomings, with a survey by Citizens Advice showing that 57% of people had issues with late deliveries. Moreover, 31% of customers rated their delivery experience as poor due to bad service (Citizens Advice, 2023). In contrast, Dash Couriers consistently receives positive feedback for their reliability and efficiency, boasting a 4.8* rating on Google Reviews, demonstrating their dedication to excellence.
A customer remarked: “Dash is growing on me more so because they have not just delivered, they’ve serviced a solution for us as a business and our customers. Being cheapest isn’t the best, being a brand isn’t the best – doing what you say you are going to do is best! If you need to get a parcel from A-B, try them.”
Dash Couriers offers a wide array of delivery options, capable of handling everything from single envelopes to truckloads of pallets, with collections available in as little as 30 minutes. This flexibility, combined with meticulous attention to detail and a future-focused sustainability plan, has made Dash Couriers the first choice for numerous organisations, from small independents to global brands, including the NHS and local councils.
As Dash Couriers continues to lead the industry in reliability and customer satisfaction, their unwavering commitment to excellence remains clear.
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