Burnley’s top ranking shops, restaurants and bars, service providers, local organisations and businesses have been revealed at the town’s second Customer Service Excellence Awards.
Hosted by Burnley Business Improvement District (BID), the event highlighted the exceptional efforts of staff members, retailers, businesses, organisations, service providers and hospitality venues, in delivering top-tier customer experiences across the town.
Conducted by industry market research experts, Storecheckers, more than 90 stores, restaurants, organisations and business providers in Burnley town centre received ‘mystery shop’ visits last year, which were followed by insights from a panel of professional judges and a public vote to determine this year’s winners across nine competitive categories.
The winners of each category were announced at a glittering Blooming Brilliant Customer Service Excellence Awards ceremony at Burnley’s Mechanics Theatre.
The winners were:
- Best Licensed Premise – Bar Mojitos
- Best National Retailer – Next
- Best Independent Retailer – Florist Lancashire
- Best Service Provider– TUI
- Best Food Business – The Palazzo
- Employee of the Year – Jamie Ninnis at The Perfume Shop
- Burnley Town Centre Ambassador – Sweet William Florist
- Best Business Overall – Skipton Building Society
- Best Long-Serving Business – Haffners Pies and Butchery
Burnley BID project manager, Laura Diffey, said: “This was a fantastic celebration of Burnley’s incredible businesses, organisation and the passionate individuals behind them. The atmosphere was brilliant, and it was wonderful to see so many people come together to recognise the dedication and hard work that goes into delivering outstanding customer service in our town. These awards truly highlight why Burnley is such a special place to shop, dine and visit.”
Avril Duckworth, manager at Althams (pictured) which won the Commitment to Burnley said: “We’re so happy to win this award. The business has been going since 1874 and we’re all really proud to work there. Between the team we’ve got hundreds of years of travel expertise and we always try and go above and beyond. Burnley is really blooming right now and we’re proud to be a part of its history and its future.”
