19.3 C
Lancashire
Saturday, September 7, 2024

Lancashire expert to judge UK customer service awards

Wembley Stadium will play host for this year’s National Customer Experience awards, with Phil Heaven, Regional Director at Shopper Anonymous, Lancashire proudly being one of the judges.

Taking place on Thursday 28 September 2017, the awards recognise the very best in customer service. Over 165 companies put themselves forward for awards, across the 28 categories of Customer Service Excellence.

Phil will be judging a shortlisted seven for the Customer Centric Culture award. The nominees will make a presentation to the judges, before the winner is announced at the evening’s black-tie dinner.

“I’m delighted to have been selected as a judge” said Phil.  “Providing a consistent and high quality customer experience is now accepted as crucial to the growth of any business. Judging is a great way to catch up on the latest success stories from major companies and I can then bring that knowledge back to Lancashire, to support local firms.

“While Mystery Shopper services remains a key component of Shopper Anonymous, real time customer feedback is becoming increasingly available through technology.

“Companies are also paying increased attention to each step of their client journey, and journey mapping is a revealing exercise for many.

“During the judging process, I will be looking for the companies who have excelled in interpreting the feedback from customers and been able to improve their business performance as a result.”

Phil will be presenting the lessons he learnt at a seminar, hosted by Business Lancashire, later in the year.

spot_imgspot_img

Latest

Adrian Newey: Aston Martin F1 agree five-year deal with designer – report

Aston Martin will announce on Tuesday that Red Bull...

England vs Sri Lanka: Pope hits first 50 as captain in third Test

Ollie Pope hit his first 50 as England captain...

Money-Wasters at Exhibitions

Exhibitions offer valuable platforms for businesses to gain brand...
spot_img

Subscribe to our newsletter

Business Lancashire will use the information you provide on this form to be in touch with you and to provide updates and marketing.

Don't miss

Best Betting Apps for iOS & Android on Mobile in the UK September 2024

This article is for those who wish to have...

Plans set to make Lancashire the best place for youngsters to flourish

A new blueprint of the Lancashire vision to make...

Foulridge rower bags Paralympic gold

Foulridge rower Gregg Stevenson has won a gold medal...

More News

Lytham couple’s minibus donation fuels more adventures for hospice children

Fun-filled day trips are on the agenda for young people at Derian House Children’s Hospice after a generous couple donated a brand new £50,000...

Four charged following weekend protests in Lancashire

Four people have been charged by police after protests in parts of Lancashire on Saturday. ​Officers arrested 22 people, with 20 of those people arrested...

Appeal after serious collision on the M6 leaves five people injured

Lancashire Police are appealing for witnesses and footage after a collision on the M6 left five people with serious injuries. The emergency services were called...