Fulfilment specialist advances customer service technology

Fulfilment and logistics specialist Exact Abacus have rolled out an all-new parcel tracking and self-service system for over 80 clients. This latest innovation from the Lancastrian firm has been designed to enhance customer experience by detailing every event in the journey of an order, from placement through to delivery and signature.

Enquiring consumers are directed to a branded website which enables the online retailer to fully control the presentation of information and manage queries to completion. Exact Abacus Sales and Marketing Director, Lee Thompson, comments: “we have invested significant sums into this development, which is a game-changer in 3rd party fulfilment.” An upgraded version is already scheduled for release in early 2018, as Lee continues: “we will maintain our competitive edge in the market by continuing to deliver exclusive features and benefits to our rapidly growing customer base. As the only vertically integrated service provider, we are uniquely positioned to shape the future of online retail and order fulfilment through the application of emerging, smart technologies.”

Within 4 weeks of launch the tracking platform has attracted over 10,000 unique visits. Twinned with Exact’s 99.5%+ same day dispatch performance, customers have reported a sharp decline in shipping queries and an average of 4.9 star positive ratings for service quality on independent review sites.

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