Bespoke International Group, a specialist in outsourcing and managed customer services, is celebrating significant account wins in the retail sector, boosting its turnover projections.
Established by the pioneers of outsourced customer service in South Africa, the company is now in its 5th year of trading and has demonstrated steady growth over the past 4 years. With a reputation as a preferred supplier to the retail sector, Bespoke International Group has secured new accounts in the first half of 2023, further enhancing its extensive retail and e-commerce portfolio.
Keith Shanks, Sales Director, expressed his thoughts on the recent retail sector wins, saying, “Our track record of providing quality, agility, and retail peak flexibility to multinational e-retailers has played a pivotal role in securing major new UK-based retail clients this year. This includes partnering with a leading multi-brand retailer and a prominent UK-based clothing retailer. Each of these partnerships has the potential for continued growth through the peak trading period and into 2024.”
Bespoke International Group’s success in winning new business is largely attributed to the expertise and dedication of its people. The company’s agility enables swift onboarding and scalable solutions without compromising on quality, making their proposition compelling to clients. The advisors based in Durban excel in omni-channel customer service support and inbound sales. Being well-versed in the seasonal nature of retail, the company effectively plans and adapts for peak demand, ensuring they provide unwavering support during crucial times.
Traditionally, mid-October marks the beginning of the peak season in the retail sector, leading up to the heightened demand during Black Friday, the festive season, and the new year. Account planning commences well in advance of these months, with a strong focus on recruitment, staff training, and performance KPIs.
As a leading player in the development of retail sector outsourcing in South Africa, Bespoke International Group has been experiencing year-on-year growth. In recognition of its strong UK client base, the company maintains a UK-based senior team, facilitating valuable face-to-face consultations during the onboarding process and beyond.