Cirrus, a leading provider of contact centre solutions, has introduced a significant upgrade to its innovative contact centre platform, poised to revolutionise customer service. This upgrade is designed to harness the power of generative AI and seamless integration of cutting-edge technologies, consolidating essential tools into a single platform. It promises to empower contact centres throughout the UK to enhance customer service efficiency significantly.
The upgraded platform seamlessly integrates a wide range of potent technologies, including CRM, workforce optimisation, and advanced omnichannel features such as outbound dialler, Drag-and-drop IVR and workflow builder, and agent scripting. The consolidation of these elements onto a single platform simplifies the deployment of generative AI, notably Cirrus’ ‘Copilot.’
Jason Roos, CEO of Cirrus, explains, “We have been thinking very hard about where generative AI would have the most profound impact on contact centre operations. And so, in addition to the platform upgrade, we have developed Cirrus Copilot, our ChatGPT AI assistant. Cirrus Copilot lends its support to human agents, automating tasks, offering guidance, and delivering insights that lead to stellar customer interactions. Cirrus Copilot optimisation frees agents to focus on more rewarding engagements.”
The new Cirrus platform empowers businesses of all sizes to elevate each customer interaction by creating highly personalised experiences. Real-time agent assistance generates a transcription in real-time for every call, enabling agents to enhance their communication with each customer. AI plays a pivotal role in driving these conversations.
With the launch of this upgraded platform, Cirrus remains committed to ongoing collaboration with its valued partners, ensuring that third-party API integrations remain possible. Cirrus and its clients are dedicated to achieving excellence in customer service, setting new industry standards.
The future of contact centre customer service has arrived, and it is powered by Cirrus.