9.7 C
Lancashire
Sunday, November 10, 2024

Bespoke International Group Strengthens Senior Team with New Appointments

Outsourced Contact Centre Specialists, Bespoke International Group, has bolstered its senior team with key appointments in sales, finance, and operations, further enhancing its capabilities and driving continued growth.

Headquartered in Durban, South Africa, Bespoke International Group has achieved remarkable year-on-year growth since its establishment in 2019, and this positive trajectory has continued into 2023.

As a leading provider of 24/7 voice, email, and chat customer support services, Bespoke caters to prominent companies in the Energy, Utilities, Retail, and Insurance sectors. The company places a strong emphasis on data and information security, recently attaining ISO 27001:2013 certification.

Leading the team at Bespoke is Group CEO Mark Thomason, a pioneer in the international Business Process Outsourcing (BPO) industry in South Africa. While the company operates from a state-of-the-art contact centre in Umhlanga near Durban, Mark is based in the UK, providing attentive and consultative support to Bespoke’s valued clients.

The recent appointments include:

  1. Keith Shanks – Joining as Sales Director, Keith brings extensive experience in customer management outsourcing since 1998. He possesses a wealth of expertise in business development, commercial structures, and client management, having secured significant business across various industries for international and UK-based providers.
  2. Mohammed Gafoor – Taking on the role of CFO, Mohammed is a qualified Chartered Accountant (South Africa) responsible for financial reporting and analysis. With a background in auditing at one of the “Big 4” auditing firms, he has held key positions in leading asset management firms, overseeing Life and Retirement Accounting as well as Finance Analytics.
  3. David Pall – As Business Development Director, David excels in identifying and cultivating new business opportunities, successfully managing them to fruition. He has played a pivotal role in expanding the client base for several Tier 1 UK BPOs, implementing projects involving both nearshore and offshore delivery.
  4. Karen Munsami – Appointed as Quality Manager in Bespoke’s Retail Division, Karen brings over 15 years of diverse experience in contact centres and customer service. Her expertise spans Telecommunications, Retail, FMCG, and Financial Services, and she holds a Six Sigma Black Belt, demonstrating her commitment to operational excellence.

Mark Thomason expressed his delight at the new appointments, highlighting the team’s exceptional expertise and industry acumen. He emphasized Bespoke’s unwavering focus on client delivery, quality, and people development, believing that each team member will play a pivotal role in their mission to #bethedifference.

To learn more about Bespoke International Group, please visit www.bespokeinternationalgroup.com or contact Keith Shanks, Sales Director, at [email protected].

Sam Allcock
Sam Allcockhttps://businesslancashire.co.uk/
Sam Allcock is a highly regarded digital entrepreneur with over 20 years’ experience in online marketing for some of the World’s biggest brands. He has extensive knowledge and experience in SEO and digital marketing. He is based in Cheshire but has an interest in all things going on in the North West and enjoys contributing local news to the site.
spot_imgspot_img

Latest

Electric vehicle drivers can take part in new on-street charging trial

A new trial is being rolled out which allows...

Hyndburn Police crackdown on illegal vapes and tobacco

Hyndburn Police and Trading Standards seized a large quantity...

Taxi users needed for Lancashire safety survey

Have you used a taxi in Lancashire in last...

Celebrity hairdresser Andrew Barton inspires future stylists at Nelson & Colne College

Celebrity hairdresser Andrew Barton has been inspiring hair and...
spot_img

Subscribe to our newsletter

Business Lancashire will use the information you provide on this form to be in touch with you and to provide updates and marketing.

Don't miss

Five Solar Myths Slowing the UK’s Push to Net-Zero

New insights reveal widespread misunderstandings about solar energy as...

Celebrity hairdresser Andrew Barton inspires future stylists at Nelson & Colne College

Celebrity hairdresser Andrew Barton has been inspiring hair and...

Electric vehicle drivers can take part in new on-street charging trial

A new trial is being rolled out which allows...

European Buyers to Explore Trends at Istanbul’s 2025 Expo

Running from 7-10 January, Istanbul’s Carpet and Flooring Expo...

More News

European Buyers to Explore Trends at Istanbul’s 2025 Expo

Running from 7-10 January, Istanbul’s Carpet and Flooring Expo 2025 will bring European buyers together to explore innovative trends and establish new international partnerships....

KYND Named a Top ESGFinTech Leader in Financial Services

KYND Limited, a frontrunner in cyber risk management, celebrates its third successive appearance in the 2024 ESGFinTech100 list. Compiled by FinTech Global, this list...

Millers Roofing Wins 2024/25 Roofing Contractor of the Year

 Millers Roofing Services Limited is thrilled to announce that it has been named the 2024/25 winner of the Roofing Contractors of the Year award at...