Outsourced Contact Centre Specialists, Bespoke International Group, has bolstered its senior team with key appointments in sales, finance, and operations, further enhancing its capabilities and driving continued growth.
Headquartered in Durban, South Africa, Bespoke International Group has achieved remarkable year-on-year growth since its establishment in 2019, and this positive trajectory has continued into 2023.
As a leading provider of 24/7 voice, email, and chat customer support services, Bespoke caters to prominent companies in the Energy, Utilities, Retail, and Insurance sectors. The company places a strong emphasis on data and information security, recently attaining ISO 27001:2013 certification.
Leading the team at Bespoke is Group CEO Mark Thomason, a pioneer in the international Business Process Outsourcing (BPO) industry in South Africa. While the company operates from a state-of-the-art contact centre in Umhlanga near Durban, Mark is based in the UK, providing attentive and consultative support to Bespoke’s valued clients.
The recent appointments include:
- Keith Shanks – Joining as Sales Director, Keith brings extensive experience in customer management outsourcing since 1998. He possesses a wealth of expertise in business development, commercial structures, and client management, having secured significant business across various industries for international and UK-based providers.
- Mohammed Gafoor – Taking on the role of CFO, Mohammed is a qualified Chartered Accountant (South Africa) responsible for financial reporting and analysis. With a background in auditing at one of the “Big 4” auditing firms, he has held key positions in leading asset management firms, overseeing Life and Retirement Accounting as well as Finance Analytics.
- David Pall – As Business Development Director, David excels in identifying and cultivating new business opportunities, successfully managing them to fruition. He has played a pivotal role in expanding the client base for several Tier 1 UK BPOs, implementing projects involving both nearshore and offshore delivery.
- Karen Munsami – Appointed as Quality Manager in Bespoke’s Retail Division, Karen brings over 15 years of diverse experience in contact centres and customer service. Her expertise spans Telecommunications, Retail, FMCG, and Financial Services, and she holds a Six Sigma Black Belt, demonstrating her commitment to operational excellence.
Mark Thomason expressed his delight at the new appointments, highlighting the team’s exceptional expertise and industry acumen. He emphasized Bespoke’s unwavering focus on client delivery, quality, and people development, believing that each team member will play a pivotal role in their mission to #bethedifference.