Bespoke International Group Strengthens Senior Team with New Appointments

Outsourced Contact Centre Specialists, Bespoke International Group, has bolstered its senior team with key appointments in sales, finance, and operations, further enhancing its capabilities and driving continued growth.

Headquartered in Durban, South Africa, Bespoke International Group has achieved remarkable year-on-year growth since its establishment in 2019, and this positive trajectory has continued into 2023.

As a leading provider of 24/7 voice, email, and chat customer support services, Bespoke caters to prominent companies in the Energy, Utilities, Retail, and Insurance sectors. The company places a strong emphasis on data and information security, recently attaining ISO 27001:2013 certification.

Leading the team at Bespoke is Group CEO Mark Thomason, a pioneer in the international Business Process Outsourcing (BPO) industry in South Africa. While the company operates from a state-of-the-art contact centre in Umhlanga near Durban, Mark is based in the UK, providing attentive and consultative support to Bespoke’s valued clients.

The recent appointments include:

  1. Keith Shanks – Joining as Sales Director, Keith brings extensive experience in customer management outsourcing since 1998. He possesses a wealth of expertise in business development, commercial structures, and client management, having secured significant business across various industries for international and UK-based providers.
  2. Mohammed Gafoor – Taking on the role of CFO, Mohammed is a qualified Chartered Accountant (South Africa) responsible for financial reporting and analysis. With a background in auditing at one of the “Big 4” auditing firms, he has held key positions in leading asset management firms, overseeing Life and Retirement Accounting as well as Finance Analytics.
  3. David Pall – As Business Development Director, David excels in identifying and cultivating new business opportunities, successfully managing them to fruition. He has played a pivotal role in expanding the client base for several Tier 1 UK BPOs, implementing projects involving both nearshore and offshore delivery.
  4. Karen Munsami – Appointed as Quality Manager in Bespoke’s Retail Division, Karen brings over 15 years of diverse experience in contact centres and customer service. Her expertise spans Telecommunications, Retail, FMCG, and Financial Services, and she holds a Six Sigma Black Belt, demonstrating her commitment to operational excellence.

Mark Thomason expressed his delight at the new appointments, highlighting the team’s exceptional expertise and industry acumen. He emphasized Bespoke’s unwavering focus on client delivery, quality, and people development, believing that each team member will play a pivotal role in their mission to #bethedifference.

To learn more about Bespoke International Group, please visit or contact Keith Shanks, Sales Director, at [email protected].

Sam Allcock
Sam Allcock
Sam Allcock is a highly regarded digital entrepreneur with over 20 years’ experience in online marketing for some of the World’s biggest brands. He has extensive knowledge and experience in SEO and digital marketing. He is based in Cheshire but has an interest in all things going on in the North West and enjoys contributing local news to the site.


Luke Donald to captain Europe at 2025 Ryder Cup

Luke Donald has agreed to stay on as Europe’s...

Lewis Hamilton questions himself after winless season in F1

Lewis Hamilton has questioned whether he still “has it”...

Free Bets: The Best Sign-Up Offers November 2023

When players sign up for a site for the...

Lancashire police launch identification scheme to help visually impaired

Lancashire Police have launched a new protocol to help...

Subscribe to our newsletter

Business Lancashire will use the information you provide on this form to be in touch with you and to provide updates and marketing.

Don't miss announces winner of its University Sailing Club Sponsorship scheme welcomed hundreds of votes for its University Sailing...

Best UK Football Betting Sites For 2023

Football is the UK's biggest and most popular sport....

The Cyber Scheme and CIISec: UK’s Foremost Licensed Bodies for Cyber Security Chartership

The Cyber Scheme and The Chartered Institute of Information...

What are the installation options for glass balustrades?

From staircases and balconies to decking and pool surrounds,...

More News

Adaptability: The new competitive advantage for businesses

Following the pandemic the UK business landscape has become more dynamic than ever before. Traditional business models are undergoing challenges, and those adapting and embracing...

Inciner8 supports people affected by Sudan conflict with landmark order

Inciner8, a global leader in incineration, has secured one of the largest orders in its history for machinery that will support people affected by...

Home Feeling Unveils Cost-Efficient Willow Range for Budget-Conscious Shoppers

West Midlands-based appliance firm Home Feeling has launched its Willow range, boasting low-cost, high-quality products that are up to 44% cheaper* than top market...