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Monday, July 15, 2024

Burnley to host inaugural town centre Customer Service Awards

Burnley is gearing up to host its first ever town centre Customer Service Awards – sponsored by Charter Walk Shopping Centre and Financial Affairs – at the historic Mechanics Theatre on Tuesday 4th July.

Organised by Burnley Business Improvement District (BID) with support from Charter Walk, the awards have been created to recognise and celebrate the great customer service that the town’s retailers, independent businesses and hospitality venues demonstrate on a daily basis.

Throughout May, mystery shop visits are taking place across over 60 different shops, bars, restaurants and service providers by industry leaders Storecheckers.

The information gathered during these visits, along with a judging panel featuring the leader of Burnley Council and a public vote, will form the basis for the awards of which there are eight different categories.

These include:

  • Best Business Overall
  • Best National Retailer
  • Best Independent Retailer
  • Best Service Provider
  • Best Food Retailer
  • Employee of the Year (nominated and a voting mechanism)
  • Burnley Town Centre Ambassador
  • Best Long Serving Business


This year’s awards have their very own topic – Burnley BID’s Christmas themed Customer Service Excellence Awards – and the ceremony will kick off at 6:30pm with a glittering drinks reception.

Following this and keeping with the festive theme, there will be appearances from The Grinch, The Red Hot Santa Band, Dancing Elves and even Santa himself!

The winners of the awards will then be announced, giving everyone the opportunity to acknowledge and recognise the fantastic commitment and resilience shown by the town’s businesses week in, week out.

Speaking ahead of the awards, Burnley BID Project Manager Andrew Dean said: “We know that our businesses work extremely hard to welcome each and every customer and they all contribute towards fostering the town’s friendly and hospitable vibe.

“These awards have been created to shine a spotlight on the companies and organisations that go the extra mile to do this and to celebrate their efforts. Thank you to all 62 businesses who volunteered to take part in the mystery shopping – it was great to see so many of you wanting to get involved!”

Debbie Hernon, Centre Manager of Charter Walk Shopping Centre, added: “This is a fabulous opportunity to put the spotlight on the excellent customer service delivered by our town centre businesses.”

The award winners will be announced on the Discover Burnley Facebook page so make sure you’re following it to stay up to date: www.facebook.com/DiscoverBurnleyBID.



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