Bespoke International Group, experts in outsourced customer service, have unveiled their latest innovation – a bespoke employee engagement app aptly named ‘The Bespoke App.’ This in-house development has significantly contributed to improving staff retention rates and enhancing employee performance across the organisation, making it a standout success in the South African business landscape.
Donovan Soobramoney, Director of Shared Services, expressed his thoughts on this groundbreaking initiative: “We wanted to develop a unique technology solution that would enhance employee inclusivity, engagement, KPI performance, and drive staff retention. We believe that it’s the very first of its kind within the industry, and the benefits it has brought has exceeded our expectations.”
“The development process involved cross departmental collaboration, to effectively realise a meaningful two-way communication tool that delivers performance benchmarking, motivational content sharing and engagement between team members and senior staff.”
He further explained, “Much more than a traditional intranet, we think of it as an “Employee Relationship Management” (ERM) tool, crafted via a user-friendly application that consolidates multiple features. The task was undoubtedly challenging, but we successfully transformed our vision into reality.”
“We’ve long believed that employee engagement is vital to foster a positive working culture and encourage the behaviours that we know create an outstanding business. The ‘Bespoke App’ is just one example of our investment in employees and is helping us create a happier working environment, reducing attrition rates and encouraging staff to develop their careers with us. Continuity and experience feed through to our clients by way of outstanding customer service.”
Founded in 2018, Bespoke International Group operates from a state-of-the-art contact centre in Durban and has established itself as a preferred supplier to the energy and retail sectors.
To discover more about Bespoke International Group and the range of services they offer, please visit their website at www.bespokeinternationalgroup.com or reach out to Keith Shanks, Sales Director, via email at [email protected].
